Business Process Management Journal, Volume 23, Issue 4, July 2017.
Purpose Subject: A process of development of the capacity of resources used in the improvement of an organization.
Objective: To determine the conditions, in which the development of the improvement capacity is sustainable.
Design/methodology/approach As the basis for the study, the following prerequisites have been adopted:
– Potential effects of use of resources used in a process can be expressed by their capacity, which involves the productivity and volume of the resources;
– A model of sustainability of improvement is based on the procedure ABC and principle of continuous improvement;
– An improvement process involves two components: subject matter (eliminating problems) and methodical (learning how to eliminate problems during the execution of subject matter tasks) projects;
– The methodology of Six Sigma can be a reference model, which is studied to identify and interpret elements and relationships that are characteristic for the process of sustainable development;
Findings There have been formulated: – A model of the process of developing the improvement capacity, in which the subject matter and methodical tasks are coupled; – A model of the Six Sigma process, that refers to the features of the process of development of the improvement capacity; – Three principles for sustainable development of improvement capacity. Originality/value The principles refer to decisions on the improvement process made at basic (strategic, tactical and operational) levels of an organization